Parts Town Unlimited is ramping up its delivery service in its ongoing drive to innovate.

To help its customers cut their downtime from broken kitchen and HVAC equipment, the food-service and HVAC parts distributor has more than doubled its same-day parts delivery service to a 50-mile radius — often within two hours — from over 130 locations across the United States.

Parts Town is providing the expanded service through a strategic partnership with Roadie, a UPS company specializing in logistics management. Roadie operates as a crowdsourced delivery platform providing last-mile deliveries.

Parts Town is using Roadie to let customers order original equipment manufacturer (OEM) parts from over 130 Parts In Town stocking and service locations throughout the U.S. Parts In Town is an online marketplace on PartsTown.com where customers can purchase parts and services from the Parts Town service center nearest their facility.

The expanded same-day delivery service includes products ordered from Parts Town’s largest distribution center in its home base of Addison, Illinois, providing deliveries as fast as two hours to the entire city of Chicago, according to Roadie and Parts Town.

Increasing first-time fix rates

Parts Town says it developed the expedited deliveries with Roadie to support to help service technicians increase their number of “first-time fix rates” and decrease the amount of equipment downtime for customers.

Emanuela Delgado, group vice president of the revolution, growth and innovation, Parts Town

“The expansion of our same-day delivery radius is a step change in the ultra-fast accessibility of OEM parts locally,” says Emanuela Delgado, who has the dual title of Group Vice President of The Revolution and GVP of Growth and Innovation, Parts Town Unlimited. “This partnership is the latest example of our commitment to not only ensuring genuine OEM parts reach our customers quickly and seamlessly but also to providing tools for service technicians and our end-user customers to increase first-time fix rates and reduce equipment downtime.”

Over the past several years, Parts Town has worked to build a reputation for innovation through such technology and services as its AI-powered PartPredictor tool for helping customers proactively manage equipment repairs with replacement parts; a mobile app for placing and tracking orders and accessing manuals; and a robotics-driven automated distribution system.

Parts Town reported $2.3 billion in revenue last year, up from $1.8 billion in 2022.

“We’re a distribution company, but we’re really more of a digital technology company that has distribution,” Delgado has said.

Paul Demery is a Digital Commerce 360 contributing editor covering B2B digital commerce technology and strategy. [email protected].

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