Macy’s Inc. will install a new chief information officer (CIO) in August, promoting internally as its current CIO departs. Keith Credendino, currently senior vice president of technology product development, customer experience at Macy’s, will take over the role.

Credendino’s appointment comes during a transitional year for the retailer as its CEO, Tony Spring, works on a turnaround plan. That plan has already faced challenges from investors. Most recently Macy’s faced a proxy fight that ended in new board members being appointed.

Macy’s ranks No. 16 in Digital Commerce 360’s Top 1000 Database. The Top 1000 ranks North America’s leading retailers by online sales. Macy’s is also the second-largest Apparel & Accessories retailer in the database.

Keith Credendino’s new role as Macy’s CIO

Incoming Macy’s CIO Keith Credendino | Image credit: Macy’s

Credendino will replace Laura Miller as CIO at Macy’s in its Corporate Strategy Group, effective Aug. 4. He will report directly to Adrian V. Mitchell, the chief operating officer and chief financial officer at Macy’s.

“As our new CIO, Keith will continue to simplify and modernize our technology stack as part of our company’s growth strategy, ‘A Bold New Chapter,'” Mitchell said. “There is still much work to be done and Tony Spring, our chairman and chief executive officer, our Board of Directors, and I are confident that with Keith’s authentic, collaborative, and results-oriented leadership style, he will help lead Macy’s, Inc. into the future as an even more agile company, responsive to today’s discerning consumer.”

In leading the group as CIO, Macy’s noted that Credendino will be focused on the ongoing transformation to a data-driven organization focused on modernizing systems, delivering efficiencies and improving the overall omnichannel customer experience.

Laura Miller’s retirement

As Miller retires from the CIO post, Macy’s called her “instrumental in modernizing technology systems, operations, and the company’s omnichannel digital offerings to enhance customer and colleague experiences.”

“The entire Macy’s, Inc. family wishes Laura well on her retirement and thanks her for the many accomplishments over her transformative tenure,” said Mitchell.

Miller has been at Macy’s since 2021. Prior to that, she served as CIO at InterContinental Hotels Group after holding leadership positions at First Data Corporation and TD Ameritrade.

Credendino’s background

Credendina arrived at Macy’s in 2022. Among his accomplishments so far, Macy’s lists customer experience improvements at Macy’s and Bloomingdale’s, as well as supporting the launch of the Macy’s online marketplace. In addition, he is credited with improving the macys.com and bloomingdales.com websites and the macys.com wedding registry.

His previous roles have included positions at the restaurant company Inspire Brands, The Home Depot, InterContinental Hotels Group and Cox Enterprises.

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